QSSI understands that the need to reduce IT costs has to be balanced against delivering exceptional business services. By combining our core competencies, QSSI designs custom service solutions to meet the people, process, and technology needs that allow your organization to achieve its business goals.

Whether you are in need to launch a call center, support an implemented program, create an outreach program, or train users, QSSI can provide you with what you need, when you need it, successfully.

The increasing complexity of today's IT solutions creates an ever growing demand for support from the end user. As a result, the call center has become a critical support function for many organizations.

QSSI provides high quality user support in high trouble ticket, heavy-call traffic environments. Our call center performance has delivered cost reductions by combining its courteous and trained personnel and proven processes with state of the art tools.

Help Desk Institute (HDI) and Information Technology Infrastructure Library (ITIL) Foundations v2/v3

We develop all of our Standard Operating Procedures (SOPs) using HDI and ITIL best practices and emerging trends for help desk/support centers. While we have incorporated the concepts and practices of HDI and ITIL to provide a sound basis for managing Information Technology Development and Information Technology Services Management (ITSM), we specifically incorporated the Service Delivery and Service Support concepts in our SOPs, including:

• Service Level Management
• Capacity Management
• IT Service Continuity Management
• Availability Management
• Financial Management
• Single Point of Contac
• Single Point of Entry
• Single Point of Exit
• Data Integrity; and
• Streamlined Communication Channel

QSSI has established the QSSI Outreach Program and has most recently focused on outreach and education to health care providers, associations, and Medicare enrollees. Our services include:

• Generation and mailing of notifications to enrollees and group, corporate and individual clients
• Development of stakeholder training and education programs
• Website content development
• Social Networking via video sharing, blogs, podcasts, Facebook and Twitter
• Enrollment of health care providers

QSSI has championed training as an integral component of success regardless of the industry you compete. Programs such as our “Train the Trainer” provide not just a learning opportunity about enhancements to systems, but also build a strong and loyal user community. Users actively participate in defining and pre-viewing new and planned features for upcoming releases ensuring broader acceptance and reduced re-work needed in the future.

QSSI’s training services include live and collaborative web-based instruction allowing our clients to learn interactively and help them overcome geographic constraints. We have a highly talented team along with custom courseware development tools that provide our clients with the latest information to help them overcome daily challenges and provide a web-based portal for customer access to training and development when users need it on-demand.

• Instructor-Led Training Solutions

  Our instructional SMEs adhere to a systematic design methodology, conforming to adult learning principles, to design and develop training that effectively transfers to the workplace. Our training materials are accurate, engaging, and available in multiple formats: electronic; CD/DVD; hard copy bound.

• eLearning Solutions

  Our eLearning solutions provide flexibility, accessibility, and convenience of 24x7 access to stakeholders. They learn the information they need when and where they need it at their own pace and it is Internet driven or Computer-Based driven

• Blended Learning Solutions

  Our blended learning solutions integrate the best of traditional instructor-led training and eLearning training to deliver self-paced training.

  Based on specific training needs, we provide a blend of computer-based, self-paced learning through the use of webinars and eLearning modules and traditional classroom instructor-led training to reinforce the learning experience. Training participants are able to complete segments of the training in a virtual classroom environment from any location and apply the learning through interactive instructor-led classroom training.

• Train - the - Trainer Solutions

  We present training in clusters of five 60 to 90 minute sessions that build on one another. We teach trainers to use the SMART methodology: Specific, Measurable, Active, Relevant, and Timed.